Privacy Policy

Privacy Policy

Publik Chat (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our WhatsApp automation, chatbot, and marketing services.


1. Information We Collect

We may collect the following types of information:

  1. Account Information: Name, email, phone number, business details, and payment information when you sign up.
  2. Customer Data: Chat messages, contact details, and information you or your customers provide during WhatsApp conversations.
  3. Training Data: Files, PDFs, templates, or other materials you upload to train your AI bot.
  4. Usage Data: Log files, device information, and analytics about how you use our platform.


2. How We Use Information

We use the information we collect to:

  1. Provide and improve our services (automation, chatbots, campaigns, live agents).
  2. Deliver WhatsApp messages and campaigns on your behalf.
  3. Train and update AI bots based on your uploaded content.
  4. Process payments and manage your subscription.
  5. Send service updates, invoices, and support communication.
  6. Ensure compliance with WhatsApp’s Business Policy and local regulations.


3. Data Ownership

  1. You own all customer data, files, and content you upload to Publik Chat.
  2. We do not sell, rent, or share your business data with third parties for advertising.
  3. Publik Chat only processes data to provide the agreed services.


4. WhatsApp API & Compliance

  1. Publik Chat works with WhatsApp Business API in compliance with Meta’s policies.
  2. Message templates and campaigns must be approved by WhatsApp.
  3. Customers must give opt-in consent before receiving bulk or promotional messages.


5. Data Security

  1. We apply reasonable technical and organizational measures to secure your data.
  2. Access to your data is role-based and limited to authorized staff only.
  3. Data is stored securely and transmitted with encryption where possible.


6. Sharing of Information

We may share limited data only in these cases:

  1. With WhatsApp / Meta to deliver messages through the official API.
  2. With trusted service providers (e.g., hosting, payment gateways) under strict agreements.
  3. When required by law, regulation, or court order.


7. Customer Responsibilities

  1. You are responsible for collecting valid customer consent before sending messages.
  2. You must not upload sensitive personal data (health, finance, ID numbers) without customer approval.
  3. You must comply with WhatsApp’s Commerce and Messaging Policies.


8. Data Retention

  1. We keep your account and chat data only as long as necessary to provide services.
  2. You may request deletion of your account and related data at any time.


9. Cookies & Tracking

Our website may use cookies to improve your browsing experience and analyze traffic. You can disable cookies in your browser settings.


10. Your Rights

Depending on your location, you may have the right to:

  1. Access your data
  2. Request correction or deletion
  3. Restrict processing
  4. Export your data
  5. Withdraw consent at any time

Requests can be sent to info@publikchat.com


11. Children’s Privacy

Publik Chat is not intended for children under 16. We do not knowingly collect data from minors.


12. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.